.Insurance policy agents are actually making use of artificial intelligence, however what resources specifically?Lisa Gobber, Nationwide's P&C supervisor of purchases, spoke to Digital Insurance about how insurance policy agents are communicating along with numerous artificial intelligence technologies. " They are actually considering which of their service providers are actually buying certainly not merely the modern technology however the expertise management and also training help. They normally look to places like the supplier that they use for their agency monitoring system or their customer partnership monitoring body," Gobber said. "They're seeking one thing natural or even complementary coming from a training pathway and also a selection viewpoint." Digital Insurance coverage communicated using e-mail to insurance coverage agents and also firms to determine what artificial intelligence resources they are actually using. The written reactions have been lightly modified for clearness..